Last updated: 28 November 2025

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360R is committed to protecting your privacy and complying with UK data protection law including the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking or attend our venue.

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Trading Address
360R
Top Floor
Wimbledon Quarter
4 Queens Road
Wimbledon
SW19 8YE

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Data Controller: 360R
Contact email: wimbledon@caddi.club

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1. Information we collect

Information you provide directly:

• Name

• Email address

• Telephone number

• Date of birth

• Payment information processed securely by approved third party payment providers

• Booking details and purchase history

• Membership or subscription details

• Competition or event registration details

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Information collected automatically:

• IP address

• Browser type

• Device information

• Website usage data collected through essential cookies

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Special category data:

We do not intentionally collect special category data. If medical or accessibility information is provided for safety reasons, we process this only with explicit consent.

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CCTV:

CCTV operates in the venue for safety, crime prevention and operational monitoring. Footage is retained for a limited period and shared only where legally required.

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2. How we use your information

• To manage bookings and memberships

• To provide customer support

• To operate simulator sessions and events

• To send service messages including confirmations and reminders

• To process payments and issue receipts

• To improve our services and visitor experience

• To comply with legal obligations

• Marketing communications only where you have opted in or where legitimate interest applies in line with PECR. You can opt out at any time.

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3. Lawful bases for processing

• Performance of a contract

• Consent

• Legitimate interests

• Legal obligations

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4. Sharing your information

We may share your data with trusted third parties such as:

• Payment processors

• Booking and scheduling providers

• IT and web hosting partners

• Delivery or event partners where necessary

• Regulatory bodies or law enforcement where legally required

We never sell your personal data.

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5. International transfers

If data is transferred outside the UK by any service provider, appropriate safeguards such as an International Data Transfer Agreement will be used.

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6. Data retention

• Bookings and transactional information: retained for 7 years for accounting and legal requirements

• Marketing subscriptions: until you opt out

• CCTV: typically retained for 30 days unless required for an investigation

• Membership data: retained while active and for a limited period thereafter

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7. Your rights under UK GDPR

You have the right to:

• Access your data

• Rectify inaccurate information

• Request deletion where appropriate

• Restrict processing in certain circumstances

• Object to processing based on legitimate interests

• Request portability of your data

• Withdraw consent at any time where applicable

• Requests should be made using the contact details above.

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8. Cookies

Essential cookies support website functionality. Additional cookies may be used to improve user experience or analyse site activity. You can manage your preferences through the cookie banner.

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9. Data security

We implement appropriate technical and organisational measures to protect your personal data including encryption, restricted access and secure systems.

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10. Changes to this policy

We may update this Privacy Policy to reflect operational or legal changes. The latest version will always be available on our website.